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Modern knowledge work is full of small, urgent questions: “Which version of the API should I call?”, “Who approved this design?”, or “What’s the correct formatting for our reports?” These micro-questions interrupt flow and, when answered ad hoc, disappear into chat threads or meetings. QuickQ is a focused approach to handling those moments — a simple platform and a set of habits that turn quick queries into quick answers and long-term knowledge. How QuickQ works QuickQ prioritizes speed and minimal friction. A user types a short question into a shared channel, browser extension, or mobile app. The system immediately surfaces likely answers using indexed company docs and optionally an AI suggestion. If the AI is uncertain, QuickQ routes the question to a small, rotating on-call group or to subject-matter experts, who can respond with one-line clarifications. Each answered question is tagged and archived for future search, so over time the team builds a compact, high-value knowledge base. Key benefits - Reduced interruptions: QuickQ keeps answers short and focused so people don’t need long back-and-forths or frequent meetings. - Faster onboarding: New hires find concise answers to common micro-questions without digging through long manuals. - Institutional memory: Responses are indexed and retrievable, preserving tribal knowledge that otherwise lives in chat logs. - Scalable support: Combining AI suggestions with human validation scales problem-solving without degrading accuracy. Core features - Instant suggestions: AI offers probable answers drawn from company policies, docs, and past Q&As. - Human fallback: A configurable escalation path sends unresolved questions to experts. - Tagging and search: Each Q&A is categorized and becomes searchable by keyword, project, or owner. - Integrations: Connects with chat apps, ticketing systems, and documentation platforms for seamless capture and context. - Metrics dashboard: Tracks response time, recurring questions, and coverage gaps to inform training and documentation efforts. Best practices - Keep questions concise and specific to improve AI relevance and human response speed. - Define a narrow scope for QuickQ (e.g., procedural, policy, or tool-related questions) to prevent topic creep. - Rotate on-call roles and set clear answer SLAs so expectations remain realistic. - Periodically convert high-value Q&As into formal documentation for long-term clarity. Conclusion QuickQ is not a replacement for deep documentation or thoughtful planning — it’s a complement. By providing a low-friction way to handle micro-questions, QuickQ reduces cognitive interruptions, accelerates problem resolution, and gradually builds a searchable, practical knowledge base. For teams that value speed without sacrificing accuracy, QuickQ turns everyday curiosity into a lasting asset.